Cloud Server Management - Reporting Features

Understanding your Cloud Server Management Reports

Management reports are periodically sent out to give you an update and overview of the management services we are performing for you 24x7, such as monitoring your server uptime, resource usage, security patches and updates, anti-virus status, as well as an analysis of trends on your server such as disk space and memory usage growth.
 
If you have any questions about your report, please review the information below and/or contact your account manager for further assistance.
 
 

Frequently Asked Questions

 

What do 'Failed Login' checks represent?

Failed logins can be anything from login failures to your FTP service, SQL, Remote Desktop, etc.  Whenever possible we recommend firewalling off these services to only the IP address(s) that need to access them, but sometimes this is not always possible (such as for FTP when there are many users that connect from many different locations). Please contact our support team for assistance and options on locking down these services to reduce brute-force login attempts. Always use strong passwords for all your accounts to prevent a successful brute-force login attempt.
 
 
Why does my report show some applications as out of date or missing patches?
 
We manage your Windows Operating System updates (Critical/Important Windows updates and security patches). Updates that are rated optional by Microsoft are not automatically installed, as those are usually only meant to be installed to resolve a particular issue. We also do not update applications including .NET Framework due to the unexpected impact that can cause your web applications. If you would like the ASP.NET updates run just submit a support request and we will take care of that for you. Updates for non-Windows operation system applications are not part of regular server management.
 
 
 
 
 
 

Additional Help

 
All Sites - The Antivirus Update Check chart shows the success or otherwise of the Antivirus Update Check for the report term on all servers for which Server Monitoring Reports have been configured. A green tick indicates that the Antivirus Update Check passed on that day. A red cross indicates that the Antivirus Update Check failed on that day. A transparent tick indicates that the Antivirus Update Check is not configured to run on that day.
 
Site Uptime - The Site Uptime graphs show the percentage of time that each server was online (and not offline, overdue or unreachable) at a given site. Green indicates that the server was more than 99% online. Yellow indicates the server was more than 95% online. Red indicates the server was less than 95% online.
 
Server Uptime - The Server Uptime graphs show the breakdown of the time, both absolute and percentage, that the given server was online; offline (either when the server has been shut down or the Agent is in maintenance mode); overdue or when the site is unreachable (if the data overdue crosscheck has been configured for the site).
 
Percentage Good Analysis - The Percentage Good Analysis graphs show the percentage of time that the 24x7 Checks or Daily Safety Checks were good (if the check passed or the server was put into maintenance mode) for a given server. Green indicates that the check was 100% good during the reporting period. Yellow indicates that the check was more than 75% good. Red indicates that the check was less than 75% good.
 
Outage Analysis - The Outage Analysis graphs show a breakdown of the 24x7 Check or Daily Safety Check Outages on the given server during the reporting period and how this compares to the trend for the preceding 12 months. Please note that consecutive check failures are treated as a single outage.
 
Disk Drive Growth -The Disk Drive Growth graphs show the disk usage growth on the monitored disk drives in the given server for the two months preceding at daily frequency, the year preceding at weekly frequency and the five years preceding at monthly frequency (assuming sufficient data exists). The orange line indicates the size that has been configured to generate an alert should usage on the monitored disk exceed this.
 
Patch Management -The Installed Patches table shows a list of patches installed during the reporting period ordered by severity. The Missing Patches table shows a list of patches that are missing ordered by severity.
 
 
 
 
 
 
 
 

Add Feedback