MailChannels

If you've received a non-delivery error: 550 5.7.1 Our system has detected an unusual amount of unsolicited email originating from your address then it's possible that the MailChannels system is blocking your email because they've noticed an unacceptably high volume of unsolicited email (spam) originating from your account. What can I do? If your account is [...]

If you are receiving the error: 550 5.7.1 [ESA] Sender blocked it means the MailChannels system has detected extensive abuse originating from your email account. Examples of abuse include: Spam email Bulk email High complaint rates Lots of invalid recipients What can I do to unblock my account? Please file a support request by following the [...]

Our partner MailChannels works very hard to fight spam. In order to ensure highly reliable message delivery for all of our customers, MailChannels sometimes reject messages. A message might be blocked if it contains suspicious-looking or spammy text, or if the sending user has had a history of sending unsolicited messages. What can I do? If your [...]

[UPDATE] If you received an email bounce from the MailChannels service and require additional information regarding the rejection, you will have a bounce message link.  Example: https://console.mailchannels.net/insights/bounce?auid=appliedinnovations&sender=randi%40EXAMPLEDOMAIN.com&txid=0bc1e88e247bcb11 Copy the link to your address bar or click the link and navigate to the web page.  On the Top-Right corner in RED Select "NOT SPAM" Submit the ReCaptcha Code and [...]

Sender Policy Framework (SPF) records allow domain owners to publish a list of IP addresses or hostnames that are authorized to send email on their behalf.  The purpose of an SPF record is to reduce the amount of spam and fraud by making it more difficult for malicious email senders to disguise their identity.  If your [...]

Updating your SPF record to support MailChannelsThis article assumes you have an existing SPF record already or you are in the process of adding one.  While SPF is an additional spam deterent, it is not a requirement, though encouraged.  If you are unsure if your domain currently uses SPF, kindly review this KB article: Verifying [...]

Applied Innovations has partnered with anti-spam service provider MailChannels to help defend our mail servers from email blacklisting and ensure the highest deliverability of your emails. Email accounts are often stolen and used for sending spam. We catch these situations quite quickly but once spam is sent from a mail server the damage is already [...]