Mail Services

(Reference to January 2014 notification) To help you plan for the upcoming shared mail server changes, we've put together a FAQ (frequently asked questions) to help address many common concerns. Question:  "Exactly what are you doing and when?" Answer: We will be updating and/or upgrading all shared mail servers to the same version of SmarterMail. [...]

How do I create an SPF (Sender Policy Framework) record? Go to http://www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/default.aspx (You may need to have an MSN or Hotmail account to log in first) We've had some reports that the Microsoft tool above may not be working correctly, an alternate tool is the one at http://www.spfwizard.net , or you can can simply refer to the [...]

Overview of new outgoing mail anti-spam services:Outbound spam or UBE (unsolicited bulk email) is the sending of messages from our servers to external recipients.  Such outbreaks, while stopped quickly will temporarily damage the reputation of the sending server.  You may have witnessed the result of this as a server being temporarily blocked or "blacklisted" which [...]

Greylisting (sometimes spelled graylisting) is a method of defending email users against spam.  Greylisting dramatically reduces spam by making it wait to be received by the server. When an email message arrives at the SmarterMail server from an unfamiliar host or domain, the greylisting function refuses the message for a period of 15 minutes.   If [...]

If you receive a bounce message when you try to send email to AOL and you are on a shared hosting plan forward the bounce message to support@appliedi.net. Another helpful part of the email to forward to us is the email headers. For instructions on copying headers, here's a helpful link: https://www.spamcop.net/fom-serve/cache/19.html If you are [...]

This error happens on IOS devices. This issue is likely related to the SSL certificate on the mail server and...