Helm

You will need to know your database server hostname in order to configure the connection string for your web application.   To view your database server name, you need to first be logged into your control panel at https://control.appliedi.net , and be in the Domain Menu of the domain where the database is set up under. [...]

MTR is similar to a traceroute test that tests the network connections/path between your physical location and your server here on our network. If you run Windows there is software called WinMTR that you can download online to perform a WinMTR test.  This guide is for users on a Mac computer. If you are a Mac [...]

Most web applications are configured to hide detailed errors for security reasons (as sometimes these errors could contain sensitive information). There are times however where you may need to troubleshoot a problem and need to see the detailed errors in order to narrow down what the problem may be. When your application is producing an [...]

To view your web server's name, you need to first be logged into your control panel at https://control.appliedi.net     Click the DOMAINS icon to list your web sites:         The next screen will list your hosted domains (web sites), click on the domain you want to get more information for. You will then [...]

From time to time you may come across errors when trying to view your site after uploading a new scripting language based application.     Sometimes you may get a 403 error when you try to visit the site with mention of a Username or Password being incorrect. Normally this error is caused by the [...]

This article explains how to install and enable IIS7 Management Console. After you finish, you will be able to connect and manage delegated websites remotely, and securely over SSL. This allows you to modify some of the new IIS7 features that our HELM control panel is not yet programmed to control. Here is what you [...]

Problem:   #2000 - mysqlnd cannot connect to MySQL 4.1+ using the old insecure authentication. Please use an administration tool to reset your password with the command SET PASSWORD = PASSWORD('your_existing_password'). This will store a new, and more secure, hash value in mysql.user. If this user is used in other scripts executed by PHP 5.2 [...]

Email spoofing is when a spammer sends out an email made to look like it is from a particular domain but in reality it is not.  You may notice that you are being spoofed if you start receiving a large amount of bounce back messages that look like they were sent from an email address [...]