Our partner MailChannels works very hard to fight spam. In order to ensure highly reliable message delivery for all of our customers, MailChannels sometimes reject messages.

A message might be blocked if it contains suspicious-looking or spammy text, or if the sending user has had a history of sending unsolicited messages.

What can I do?

If your account is sending spam, chances are it has been compromised in some way. Change your email and control panel passwords, and make sure you use a password that has

1. At least 10 characters; and,
2. A mixture of upper and lowercase letters, numbers, and symbols ($#%, etc.).

Once you have changed your password, run a virus scan to make sure your computer has not been compromised by spam-sending software (Virus/Trojan)

 

Once the situation is resolved the block should removed automatically after a short period of time.  If you are still receiving an error please contact us with the most recent error so we can investigate further:

https://support.appliedi.net/index.php?/support/Knowledgebase/Article/View/1185/315/mailchannels–how-to-submit-a-false-positive-or-block-removal-request