Our partner MailChannels works very hard to fight spam. In order to ensure highly reliable message delivery for all of our customers, MailChannels sometimes reject messages.
A message might be blocked if it contains suspicious-looking or spammy text, or if the sending user has had a history of sending unsolicited messages.
What can I do?
If your account is sending spam, chances are it has been compromised in some way. Change your email and control panel passwords, and make sure you use a password that has
- At least 10 characters; and,
- A mixture of upper and lowercase letters, numbers, and symbols ($#%, etc.).
Once you have changed your password, run a virus scan to make sure your computer has not been compromised by spam-sending software (Virus/Trojan)
Once the situation is resolved the block should removed automatically after a short period of time. If you are still receiving an error please contact us with the most recent error so we can investigate further: