The first thing you may want to do is change your Helm login password from the one given to you by your web host. This is a simple enough process. From the main menu, click the Password icon. You will be presented with the following screen: Simply enter your old password, followed by your new password twice, […]

Helm has an integrated billing system that can bill your customers for you. Using Helm’s  billing system is optional; it’s possible to disable the entire system. If you  do opt to use the Helm billing system, it is customizable and should be able to  meet your needs. The following items can be customized:       […]

How do I add FrontPage Extensions to my site? To install FrontPage, choose FrontPage Extensions from the Domain Menu then click Install to install FrontPage Extensions:   You can then see the username provided to you for FrontPage. By default, the password is set to your control panel password, so you can change this as […]

Data Source Names (DSNs) provide connectivity to a database through an ODBC (Open Data Base Connectivity) driver. The type of DSN you can add is dependent on the software you have on your server. If you are not sure about a specific DSN, ask your web host.  To add a DSN click œODBC DSNs from […]

As a reseller you must create your own hosting plans to offer to your customers.  To get started select Hosting Plans from the Reseller Main Menu: Click the Add New button:   At the "Add Hosting Plan" screen, enter the Plan Name, Setup Fee, Recurring Fee and frequency. Click the Save button. At this point, your plan has been added to Helm, but […]

How do I add a MIME type to my site? MIME Types represent file types that are presented to your web browser. The MIME Types option in the control panel allows you to specify how the browser views the file. To add a MIME type simply click MIME Types in the Domain Menu, then click […]

How do I access the domain menu? Upon selecting your domain from the domains list, you will be taken to the Domain Menu for that domain.       You can see links at the top to take you back to the domain™s package and open the domain™s URL. It also displays the name server(s) that […]

From the home page, click on œBilling and then œBilling Settings to access the settings for the billing system. On the main œBilling Settings pages, you can also choose to enable or disable the billing system. Once chosen, click on the œSave button before proceeding to any of the other pages.      A) Enable/Disable Billing System  […]

Helm now has the ability to support automated billing via the use of online payment gateways, and can safely store the credit card details of your customers which will allow for a much smoother transaction, and takes the hassle out of billing for both your customers and yourself. Whether this is enabled or not is […]

Now that you have entered your credit card details into Helm, you have the ability to pay off outstanding debts on your account. From the Billing menu, choose Make Payment       Your balance will be shown, along with an Amount To Pay field which automatically fills in the full amount. If you wish to pay less […]