• What is MailChannels?

    Applied Innovations has partnered with anti-spam service provider MailChannels to help defend our mail servers from email blacklisting and ensure the highest deliverability of your emails. Email accounts are often stolen and used for sending spam. We catch these situations quite quickly but once spam is sent from a mail server the damage is already […]

  • Updating your SPF record to support MailChannels

    Updating your SPF record to support MailChannelsThis article assumes you have an existing SPF record already or you are in the process of adding one.  While SPF is an additional spam deterent, it is not a requirement, though encouraged.  If you are unsure if your domain currently uses SPF, kindly review this KB article: Verifying […]

  • MailChannels: SPF Records

    Sender Policy Framework (SPF) records allow domain owners to publish a list of IP addresses or hostnames that are authorized to send email on their behalf.  The purpose of an SPF record is to reduce the amount of spam and fraud by making it more difficult for malicious email senders to disguise their identity.  If your […]

  • MailChannels: How to Submit a False-Positive or Block Removal Request

    [UPDATE] If you received an email bounce from the MailChannels service and require additional information regarding the rejection, you will have a bounce message link.  Example: https://console.mailchannels.net/insights/bounce?auid=appliedinnovations&sender=randi%40EXAMPLEDOMAIN.com&txid=0bc1e88e247bcb11 Copy the link to your address bar or click the link and navigate to the web page.  On the Top-Right corner in RED Select "NOT SPAM" Submit the ReCaptcha Code and […]

  • MailChannels Error: 550 5.7.1 [ESA] Sender blocked

    If you are receiving the error: 550 5.7.1 [ESA] Sender blocked it means the MailChannels system has detected extensive abuse originating from your email account. Examples of abuse include: Spam email Bulk email High complaint rates Lots of invalid recipients What can I do to unblock my account? Please file a support request by following the […]

  • MailChannels error: 550 5.7.1 Our system has detected an unusual amount of unsolicited email originating from your address

    If you’ve received a non-delivery error: 550 5.7.1 Our system has detected an unusual amount of unsolicited email originating from your address then it’s possible that the MailChannels system is blocking your email because they’ve noticed an unacceptably high volume of unsolicited email (spam) originating from your account. What can I do? If your account is […]

  • Where can I find more information on Awesome Antispam?

    Awesome Antispam, www.awesomeantispam.com, is a hosted Mail Filtering / Anti Spam service provided by Applied Innovations and built on top of the SpamExperts, www.spamexperts.com, platform.  If you require additional documentation or guidance on how to use this platform we recommend you visit the SpamExperts KB at: https://my.spamexperts.com/kb <!– –>

  • What’s the difference between basic and premium Awesome Antispam?

    Awesome Antispam is a mail filtering / anti-spam service provided by Applied Innovations and is available in two versions Basic and Premium.  The Basic service provides inbound filtering that is preconfigured with a ruleset that is optimal for 90% of all use cases.  With the basic service there is no customization, no reporting and additional […]

  • What Platform is Awesome Antispam Built on?

    Awesome Antispam, www.awesomeantispam.com, is a hosted mail filtering / antispam service provided by Applied Innovations.  It’s built on top of the SpamExperts (www.spamexperts.com) platform.  If you require additional documentation beyond what is found in this Knowledgebase category we recommend you reference the SpamExperts documentation found at: https://my.spamexperts.com/kb <!– –>