How to download my backups from AwesomeCloud® Backups™ (ACB)

This article explains how to download your backups from AwesomeCloud® Backups™ (ACB).  
 
Step 1.  Visit the ACB portal at https://portal.awesomebackup.com/login and enter your username.  Then click Continue.
 
 
 
Step 2.  Enter your password, then click Sign-In.
 
 
 
Step 3.  You will see this status page while the back-up portal loads.  Depending on the quantity and size of your backups, this may take a few minutes.
 
 
Optional Step 3B.  Some customers will see this menu of options after signing-in.  If you see this screen, click Backup.
 
 
Step 4.  The list of all your devices currently being backed-up by ACB will be displayed (an example is shown below).
 
 
 
Step 5.  Click the name of the server or device for which you want to download backups.
 
 
 
Step 6.  After clicking the name of the server, the back-up tab will be displayed on the right-hand side of your screen.  Click Recovery.
 
 
 
 
 
 
Step 7.  Click Download Files.
 
 
Step 8.  You will see all the servers and devices with downloadable backups listed here.  Click on the name of the server you want to download backups for.
 
 
 
Step 9.  You will see this status page while the back-up portal loads.  Depending on the quantity and size of your backups, this may take a few minutes.
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Step 10.  You will see all the downloadable backups for the server you selected in Step 8 listed here.  Click on the name of the backup you want to download.
 
 
Step 11.  You will see this status page while the back-up portal loads.  Depending on the size of your backups, this may take a few minutes.
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Step 12.  You will see the list of downloadable back-up versions load.  Click on the name of the backup version you want to download.
 
 
Step 13.  You will see this status page while the back-up portal loads.  Depending on the quantity and size of your backup versions, this may take a few minutes.
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Step 14.  You will see the list of downloadable hard drives load for the server or device you selected.  Click on the name of the hard drive you want to download.
 
Important: First, verify that your computer has enough space to download the desired backup files.  By default, the backups will automatically be downloaded to the directory C:\Users\Nameofyouruser\Downloads unless another default download location was configured on your computer. 
 
 
 
Step 15.  You will see this status page while the back-up portal loads.  Depending on the size of the hard drive back-up, this may take a few minutes.
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Step 16.  You will see the list of downloadable files.  Select (Mark the checkmark next to the boxes of) the files you want to download, and click Download.  To select all files, check the box at the top, to the left of the "Name" column.
 
 
 
Step 17.  You'll see the status page below as the files you selected are prepared for downloading.  The download will start automatically and will be saved to your C:\Users\Nameofyouruser\Downloads folder as a .zip file, by default (unless another default download location was configured on your computer).  Depending on the quantity and size of the files selected, this may take a few minutes.  Please be patient to prevent it from downloading twice (as that will consume more space on your local computer).  In the unlikely event that the download does not start automatically, click Download.
 
 
Step 18.  You'll see the download in the lower, left-hand corner of your browser.  Click the file to open it.  You can then copy this zip file to any location of your choosing or upload it to a cloud storage service like Microsoft OneDrive https://onedrive.live.com.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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