The control panel
gives you the ability to send out messages via its internal messaging system to
your customers. You can choose to send them to All Users, All Resellers, or a
specific user. Click “Messaging” from the Reseller Main Menu.
You will be taken to
the following screen:
The Compose Message
box lets you send a message out to a defined user or group of users. Write your
message in the message field (maximum size of each message is 5000 characters).
Type in who the message is from, and then select the recipient:
All Users: -
This
sends the message to all users, i.e. all your customers.
The Following User:
-This sends the
message to the user you specify in the box to the right of the dropdown box.
Enter a Subject and
an Expiry Date (i.e. the date that the message is valid until – for the
recipient’s reference), and click “Send” to send the message.
Helm also allows you
to edit or delete messages that you have already sent. At the top of the screen
you can see a list of previously sent message. Clicking one of these will open
it up, and you can edit the message:
If you open a sent
message, then edit it and click “Save”, it will alter the message that is in the
recipient’s inbox, so if they haven’t yet seen it then they will see the new one
when they open it. Alternatively, you can choose “Delete” to delete the message
from the inbox of all recipients. If you have finished looking at the message
and don’t want to make changes, click Add New to go back to the Compose Message
Screen.
