The control panel gives you the ability to send out notifications to your users (and yourself) when they purchase an Extra Feature. 

From the Reseller Main Menu go to Account Settings > Extra Feature Notification:

Below is the Extra Feature Notification screen followed by a list of the items that can be configured: 

Dynamic Information: Using this dropdown menu, you can insert dynamically generated content into your notification. This feature can be used to personalize the notification email to your user, similar to the welcome message.  Choosing any of the dropdown items will insert them in the message body, and when the message is sent out the variables will be replaced by actual values.

The exceptions are as follows:

- Extra Feature Previously Actioned (Yes/No): Choosing this will add to the message whether the item has already been added to the account or not. For instance, if it is a custom feature that is paid for on a recurring scale (e.g. every month), then the first time the message goes out, Actioned will be marked as “No”, because the item will not have been set up. Future messages will be marked as Yes, because the item will have been added previously.

- If First Time The Extra Feature Was Added: This is similar to the previous choice, except two tags are inserted into the message, [IfNewPurchase] and [/IfNewPurchase]. This allows you to put a custom message in between those tags that will be displayed if that condition is met, i.e. that this is a new feature being added to the package. For example:

[IfNewPurchase] This is the first purchase of this extra feature. [/IfNewPurchase]

If this condition is not met, the message will not be displayed – so you can set up just the one Notification message and not have to alter it each time, because Helm will only display the information relevant at the time of sending.

- If Not First Payment of Extra Feature: This is the opposite of the “If First Time” option. Again, two tags are inserted into the message, [IfNotFirstPayment] and [/IfNotFirstPayment]. This allows you to put a custom message in between those tags that will be displayed if that condition is met, i.e. that this is a recurrence of a feature that has already been added to the package. For example:

[IfNotFirstPayment] This is a recurrence of a feature already on your account. [/IfNotFirstPayment]

Again, if this condition is not met, the message will not be displayed.

- Extra Feature Was Added To Package: This uses tags similar to the previous two, and the message in the tags will be displayed if the condition is met, i.e. if an Extra Feature has been added to the package. For Example:

[IfAdded] This extra feature has been added to your account. [/IfAdded]

- Extra Feature Was Removed From Package: This uses tags similar to the previous two, and the message in the tags will be displayed if the condition is met, i.e. if an Extra Feature has been removed from the package. For Example:

[IfRemoved] This extra feature has been removed from your account. [/IfRemoved]

Subject: The email your user receives will contain this subject.

Message Body: This is the content of the notification that your user will receive. This accepts HTML, if you wish to send a HTML email. Remember to check the “Send as HTML Email” box in this case.

Send via Email From: The email your users receive will be sent from this address. For example, it would be a good idea to enter your support or sales email address in this field.

Send via Internal Message System: Checking this box will also send the user a copy of the email message via the Internal Message system.

Send Copy To the Following Email Address: Checking this box and entering a valid email will “carbon copy” the email address you enter with all emails automatically sent out by Helm. Enabling this feature is helpful as it lets you have a record of the information that gets sent to your users.

Send as HTML Email: Check this box if your message is in HTML format, and you wish to send this email in HTML format.